Reference

How We Handle Your Information

Your account, wallet activity, and contact details stay between you and us. We collect what we need to verify deposits, process withdrawals, and keep your account secure — nothing more.

Account verificationWallet transaction recordsDevice and login historySupport ticket details
bonsai88 How We Handle Your Information
DATA PRACTICES

How We Protect and Use What You Share

We encrypt your login, payment, and wallet data in transit and at rest. Deposits via DANA, OVO, or GoPay pass through secure payment gateways; we see only the transaction result and your account balance. Support tickets, device fingerprints, and session logs help us spot fraudulent activity and answer your questions. You control your marketing preferences in account settings.

What We Collect Account registration details, transaction history for deposits and withdrawals, device type and IP, session activity in the lobby, and any documents you upload for verification. We do not collect information from third-party sites unless you link a wallet or social login.
Cookies and Tracking Session cookies keep you logged in; analytics cookies show us which games and pages are visited most. You can block cookies in your browser, but some account features need them to work. We do not sell cookie data to advertisers or third-party networks.
Data Retention Transaction records stay on file for regulatory and dispute-resolution purposes; account profile data remains until you request deletion. Closed accounts are archived rather than immediately purged. Where local law mandates a retention or deletion schedule, we follow it.
Your Rights Request a copy of your data, ask us to correct outdated details, or submit a deletion request through support. Processing time depends on the complexity of the request; most export requests are ready within a few business days. Legal holds may delay deletion.
POLICY QUESTIONS

Reach Us About Privacy

Questions about what we collect, how long we keep it, or how to request a copy of your data go straight to our support team. Use the channel that fits your schedule — live chat during your session or email when you need a written record.

Team online

Live Chat

Open the chat icon in the lower right corner of any page. A support agent can explain what data we hold, walk you through a correction request, or answer policy questions in real time while you're logged in.

Email Support

Send your privacy question or data request to the support address listed in your account dashboard. Include your registered account name so we can verify your identity and respond with the specific details you need.

Account Settings

Review the personal information we hold — name, contact method, wallet history — directly in your account settings. You can update your email or phone number there; for deletion or export requests, contact support with your request.

Common Privacy Questions

We collect your name, email or phone number, date of birth for age verification, and any documents you upload for identity checks. Deposit and withdrawal records via DANA, OVO, or GoPay are logged with transaction IDs and amounts.

We share transaction details with payment processors to complete deposits and withdrawals. We do not sell or rent your information to marketing firms. Where local law requires disclosure to regulators or law enforcement, we comply with that obligation.

Contact support via live chat or email with your account name and request type. Most export requests are fulfilled within a few business days. You will receive a file listing your profile details, transaction history, and support tickets.

Yes. Submit a deletion request through support; we will close your account and remove personal details. Transaction records may be retained for regulatory or legal purposes even after account closure, depending on local requirements.

We retain deposit, withdrawal, and game-round records for regulatory compliance and dispute resolution. Where local law sets a specific retention period, we follow it. Archived data is secured and not used for marketing or profiling.

Session cookies keep you logged in; analytics cookies track page visits and lobby activity to improve the site. You can disable cookies in your browser settings, but some account and payment features need them to function correctly.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.